PMC is required by regulation to inform landowners and communities of what actions to take in case of an emergency. Through our Public Awareness and Public Consultations programs, we reach out to thousands of stakeholders each year who may be affected by our operations and associated emergency planning zones.
For landowners, first responders, local and government agencies, indigenous communities and members of the public who need to be contacted directly if an emergency occurs, PMC conducts public outreach programs that provides specific information about the operations in their community:
Public protection measures that may be taken
Pipeline safety, including operational details and hazards for the assets in the local area
Public Information Handouts
Please see below for PMC's public information handouts.
PMC Aurora-Milk River Pipeline Systems
PMC Co-Ed Pipeline System
PMC Empress Facility
PMC Empress-Kerrobert Pipeline
PMC Fort Saskatchewan Facility
PMC Kemp Pipeline & Terminal
PMC Rainbow II Pipeline System
PMC Rangeland Pipeline System
PMC PPTC Pipeline System
PMC Steelman Pipeline System
Landowner and Developer Safety
Click below to learn more about landowner and developer safety:
Damage Prevention Program
Click or Call Before You Dig
Safety Checklist information
Signs of Product Release
Call PMC’s 24-hour Emergency Response at 1-866-875-2554 if you suspect a problem related to our pipelines or facilities.
Keeping current contact information is critical to a quick and effective response. PMC regularly updates contact information through in-person visits and by telephone. All personal information collected is kept confidential. If an emergency occurs where public safety actions may be required, PMC will make direct contact with potentially impacted members of the public, communities, local and government agencies, and first responders. This can happen by telephone or in-person visits.
In the event of an emergency, PMC will have several ways that the general public-at-large can find out more information as updates to the situation become available. This may include the PMC website and toll-free phone numbers.
As part of its initial incident response activities, Plains follows a formalized process to identify and evaluate potential receptors at risk due to the incident, including potential drinking water sources. Depending on the outcome of the evaluation and the potential risk to a receptor, Plains will undertake appropriate monitoring and/or mitigation measures to ensure the protection of these receptors. At all stages of the incident response, Plains strives to ensure that receptors are protected and impacts are minimized.
If You Are Contacted by PMC
Public Safety is the top priority for PMC. Working with local authorities and other responders, actions are taken to make sure public safety is maintained at all time while responding to an incident. If a release occurs, air monitoring is used to determine which public safety actions should be taken. If a PMC representative contacts you in the event of an emergency, they will provide instructions on what you should do.