In An Emergency

In the event of an emergency or product release, pipeline operators are trained to shut down systems quickly and safely, and to immediately dispatch crews to the site.

While companies work to ensure incident-free operations, incidents can happen. If an incident has occurred, the on-site responders will ensure life safety, protection of the environment, and stabilization of the incident. Then, in conjunction with the appropriate regulatory and government agencies, they take all necessary steps to clean up the area and take any remediation measures necessary to restore the site to its previous state.

If You Suspect a Problem

If you encounter signs of a pipeline release, or any other unusual sights, sounds, or smells near a pipeline location or plant, follow these steps:

  • Shut off any ignition sources on or near the pipeline (including cell phones, vehicles, tobacco products etc.)

  • Leave the area immediately and move to a safe location at least 800 metres (half a mile) upwind from the suspected release site

  • Call 911, then call PMC’s 24-Hour Emergency Response at 1-866-875-2554

  • Avoid touching, breathing, or contacting leaking products

  • Warn others to stay away


When a call is received, PMC's emergency response personnel are notified and immediately dispatched to the area to safely manage the situation.

If necessary, PMC's emergency response personnel will contact effected stakeholders and provide instructions. For members of the public this could include either shelter-in-place or evacuation. For first responders, local and government agencies this could include activation of an Emergency Response Plan (ERP).

Call PMC’s 24-hour Emergency Response at 1-866-875-2554 if you suspect a problem related to our pipelines or facilities.