Safety Culture

Public safety, employee safety, protection of the environment and our assets are always priorities. We manage these priorities by:

  • maintaining the integrity of our systems
  • preventing damage to the pipelines and our facilities
  • preparing for emergency response

All of our activities are done in accordance with the regulations and standards of the appropriate regulatory agencies. As part of our commitment to responsible operations, we promote public awareness with landowners and residents near our operations to share important safety and emergency response information. We also liaise with local authorities and first responders to conduct table-top and full scale deployment exercises in communities in which we operate.

Questions? Contact Us

If you have any non-emergency questions about our pipeline systems or facilities, please call our community response line at 1-866-670-8073 or email us. Call Plains Midstream Canada’s 24-hour Emergency Response at 1-866-875-2554, if you suspect a problem related to our pipelines or facilities.

Other Important Contact Information

Alberta Energy Regulator (AER)

British Columbia Oil & Gas Commission

Manitoba Innovation, Energy & Mines (MIEM)

National Energy Board (NEB)

Ontario Ministry of Natural Resources and Forestry

Saskatchewan Ministry of Economy

One call in Canada 

Visit the Click Before You Dig or the Call Before You Dig page for the number in your area.

For a complete list of Call Before You Dig Numbers, visit the Canadian Energy Pipeline Association website.

One call in the US

The designated national one-call number is 811. For more information about the national one-call number visit