Emergency Preparedness

Emergency Management Program

The safety and protection of the public, employees, contractors, the environment and our assets are top priorities for PMC's Emergency Management Program (EMP). The EMP is focused on ensuring all risks and hazards are identified, and that employees and management are capable of responding quickly and safely to an unplanned event. PMC's National Energy Board (NEB) regulated Emergency Response Plans (ERP) can be found at the bottom of this page. 

The four pillars of our Emergency Management Program include:

Prevention and Mitgation
This includes all day to day functions at PMC that take action to avoid incidents and/or lessen their impacts, such as our Health and SafetyAsset IntegrityPublic Awareness and Damage Prevention programs.

Emergency Managment's day-to-day core functions which includs hazard and risk assessment, ERP updates, training and exercises. 

Emergency Managements core functions that are performed during emergencies. This includes mitigation measures to minimize the impacts during an incident. 


Functions to return environment, communities and business back to normal after an incident. This includes remediation, investigation and restoration.

PMC co-ordinates all ERP and first responder activities for our regulated pipelines and facilities through this overarching program. PMC has federally and provincially governed ERPs and has established site-specific and tactical plans for our areas of operation deemed to be critical.

PMC is required by regulation to inform landowners and communities of what actions to take in case of an emergency. Through our Public Awareness and Public Consultations programs, we reach out to thousands of stakeholders each year who may be affected by our operations and associated emergency planning zones. To learn more about public awareness in your area and find key Public Safety Information, please review our Public Information Handouts.

Training and Exercises

We routinely test our employees’ emergency preparedness through regulated full-scale and table-top exercises, which allow us to assess our prepardeness in a safe and controlled setting. These regulated full-scale deployments are mandatory for each pipeline system every three years with table-top exercises executed annually.

Full-scale deployment exercises are opportunities for us to practice the procedures outlined in our Emergency Response Plans and identify areas for improvement. These exercises are also an opportunity for field staff to work closely with local first responders and municipal officials in attendance. Regulatory officials representing the jurisdictions in which we operate participate in our exercises and evaluate PMC responders on their response efforts. The training exercises allow PMC employees the opportunity to learn from emergency response professionals with a range of experience.  

To gain a better understanding of how regulators evaluate emergency exercises, PMC’s Prairie Pipeline exercise evaluation can be found HERE.

After an emergency exercise is completed, participants discuss what went well and areas for improvement. These “lessons learned” then become items which we use to improve our emergency response efforts and minimize potential impacts to the environment, the communities in which we operate and our customers.

How PMC responds to incidents:

PMC uses Incident Command System (ICS) as an organizational response framework to manage the complexity and demands of operational and non-operational emergencies. Recognized worldwide, ICS ensures clarity of roles, clear chain of command and span of control.

In addition, PMC follows the principle of Get Big Quick concurrently with ICS to over-respond to an incident and allow responders the flexibility to grow or shrink the size of the response as neccessary. 

ICS requires “management by objectives”. PMC defines objectives and priorities for every exercise and incident. These are based on PMC's incident priorities:

  1. Life Safety
  2. Stabilization of Incident
  3. Minimization of Impacts to the environment and communities

Emergency Response Plans

PMC's emergency responses are guided by our Emergency Response Plans (ERP) which are required by regulation and include the following components:

  • Criteria for assessing emergency situations
  • Procedures for mobilizing response personnel and applicable agencies
  • Methods for establishing communication and coordination between PMC and applicable agencies
  • Information about potential hazards identified in our operations
  • Stakeholders with potential to be affected by an incident

Within our ERPs, PMC establishes emergency planning zones (EPZ) using approved methodology set out by the Alberta Energy Regulator, the Canadian Association of Petroleum Producers (CAPP) and in accordance with our risk management protocols. Our risk management protocols include the engagement of key stakeholders to identify hazards, assess risks and develop controls to ensure protection of the public and the environment. For more information on EPZ requirements in Alberta click HERE and the CAPP companion guide can be found HERE.

PMC's ERPs are developed and tested in coordination with first responders local authorities and regulators. Please visit our Training and Exercises page for more information on emergency management exercises.

All ERP’s have the same structure. The first seven sections are consistent for all PMC regulated ERPs, while sections eight and nine are developed with information specific to each site.

The table below provides additional information on the content of the ERPs:

Section 1 – Initial Actions

Quick guide to help get the incident under control while considering the safety of responders

Section 2 – Incident Command Team Checklists

Guidelines for typical Incident Command System roles

Section 3 – Public Protection

Procedures to help responders determine the safest way to protect the public during an incident

Section 4 – Initial Response Guidelines and Regulatory Requirements

Processes and guidelines for specific emergency situations and regulatory reporting requirements

Section 5 – Media & Communications

Communication guidelines and media protocols during an incident

Section 6 – Forms

Incident Command System and Public Protection Forms

Section 7 – Plan Principles

Outlines the purpose of the Emergency Response Plan, reporting, training, exercising & drill requirements and all references (Glossary & Acronyms)

Section 8 - Directory

All relevant emergency response telephone numbers.

Section 9 – Site Specific Information

All relevant site specific information including:

  • Maps
  • Techinical Data
  • Directions
  • Muster Points
  • Equipment


In April, 2016, NEB issued order MO-006-2016 which requires NEB regulated oil and gas pipeline companies to publish emergency response plans. The public’s desire to have more information about emergency management is in line with PMC’s commitment to clear communications and transparency to stakeholders. 

Click on the button below to review a copy of one of our NEB-regulated emergency response plans:VIEW EMERGENCY RESPONSE PLANS